2nd Line Support Engineer MSP - Central London Up to £40,000 We’re working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer with strong networking expertise. You’ll be the go-to escalation point for 1st Line Engineers, resolving more complex issues across Microsoft 365 and network environments, with a particular focus on robust networking skills. Our client values a proactive, can-do attitude. You'll be joining a tight-knit, collaborative team where everyone pulls together. If you’re looking for a role where you can make a tangible impact on businesses' infrastructure across London and further your career while doing it - we want to hear from you. Key Responsibilities: * Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughly * Troubleshoot and support a wide range of environments, with a strong focus on networking infrastructure * Support Microsoft 365, Azure, and Windows Server environments * Manage and maintain network devices — ideally including Meraki, UniFi, or DrayTek * Assist with the onboarding of new clients and contribute to infrastructure projects * Liaise directly with clients, providing updates and delivering high-quality customer service * Use ConnectWise (or similar PSA/RMM tools) to manage tickets and monitor systems * Mentor junior engineers and contribute to ongoing service improvements Key Requirements: * Previous 2nd Line experience within an MSP environment, supporting multiple clients * Strong networking skills - solid understanding of DNS, DHCP, VPNs, configuring, routing, switching, and hands-on experience with Meraki, UniFi, or DrayTek devices * Good knowledge of Microsoft 365 and hands-on experience with Microsoft Azure * Windows Server and Active Directory administration * Experience with PowerShell scripting (bonus, not required) * Experience with ConnectWise (desirable) * Excellent communication skills * A proactive, problem-solving mindset and eagerness to learn If you're looking to progress your career in a fast-paced, supportive MSP environment, apply now for immediate consideration. Interviews taking place this week and next