Location: Site-Based / Hybrid Reports to: Managing Director Role Overview We’re seeking an experienced Operations Manager to lead our clients engineering and support teams in the delivery of high-quality electrical and mechanical services for their commercial clients. You will be the backbone of their service delivery, ensuring jobs are executed on time, within budget, and to a standard that delights. You’ll champion leadership behaviours, drive operational excellence, and foster a high-performance culture across teams. Key Responsibilities Customer Driven Deliver outstanding operational service that aligns with client needs and expectations. Act as the escalation point for clients, resolving issues swiftly and transparently. Proactively gather client feedback to continually enhance delivery standards. Team Player Manage and support a team of engineers, supervisors, and coordinators across multiple projects. Promote a positive, inclusive team environment where everyone contributes to success. Work in partnership with commercial, compliance, and technical teams. Takes Ownership Oversee the delivery of reactive, planned, and project-based electrical services. Ensure compliance with H&S, technical standards, and contractual SLAs. Own project P&Ls and resource planning to maximise efficiency and margin. Capacity Builder Recruit, mentor, and develop engineers and support staff, building future leaders. Introduce tools, training, and processes that raise performance and safety. Continuously improve systems and workflows to drive operational excellence. Communicator Maintain clear, consistent communication with clients, team members, and senior leadership. Provide regular reports on performance, risks, and opportunities. Lead toolbox talks, performance reviews, and team briefings with confidence and care. Results Focused Meet or exceed KPIs for quality, safety, client satisfaction, and cost control. Identify and address issues that affect delivery or profitability. Champion a results-driven culture that rewards delivery and accountability. What You Bring 5+ years of experience managing operational delivery in the FM or M&E sector. Strong knowledge of electrical systems, compliance requirements, and FM delivery models. Proven leadership and people management skills in a technical environment. Calm under pressure, highly organised, and commercially aware. Why Join ? You’ll lead critical services that keep businesses running smoothly and safely. You’ll work with a collaborative, experienced leadership team who back your development. Flexible working and a culture of trust. Competitive salary, pension, and professional development support