Head of Field Service An established and forward-thinking automotive company based in East London is seeking a dynamic and commercially-minded individual to lead the Aftermarket and Stakeholder Management function. This critical role will oversee Customer Service, Service Centres, and Field Service teams, ensuring the delivery of a best-in-class Automotive Aftermarket operation. Key Responsibilities: * Provide leadership and strategic direction across the Customer Service, Service Centres, and Field Service teams. * Deliver high-performance service standards, ensuring a customer-centric approach at every level of the Aftermarket function. * Play a key role within the Aftermarket management team, contributing to and implementing organisational development strategies. * Develop and promote innovative, efficient, and effective service delivery practices that reflect our commitment to customer satisfaction. * Maintain strong stakeholder relationships through regular visits and engagement with key operators and customers in the region. * Evaluate, investigate, and resolve technical issues raised by customers, ensuring effective root-cause analysis and feedback into product and process improvements. * Manage and settle customer claims, balancing technical validity with commercial considerations. * Lead the planning, development, and continuous improvement of Aftermarket and customer service policies and procedures. Key Requirements: * Proven experience in a senior Aftermarket, Customer Service, or Stakeholder Management role, ideally within the automotive or a related engineering-driven sector. * Strong commercial acumen with a strategic mindset and hands-on management style. * Excellent stakeholder engagement skills with the ability to build strong and lasting relationships. * A background in hard engineering or a technically complex environment is highly desirable. * Experience in organisational development and the implementation of customer-focused initiatives. Desirable Attributes: * A natural leader who thrives in a fast-paced, customer-first culture. * Adept at driving continuous improvement and leading cross-functional teams. * Capable of managing multiple customers and stakeholder expectations with professionalism and tact. * Proficient in identifying market trends and aligning service strategy with business goals