Customer Service Representative
Customer Service Representative
Employee type
Permanent
Salary
£25000 - £26000/annum
Category
Customer Services
Job Description
Customer Service Representative 📍 Location: Rochdale 🕒 Hours: 8:30am – 4:30pm (flexibility available) 🏡 Hybrid Working: 2 days in the office, 3 days working from home 💰 Salary: £25,000 – £26,000 (depending on experience) 🌴 Holiday: 28 days + bank holidays 📄 Contract: Permanent Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, supportive environment? We’re looking for an enthusiastic and reliable Customer Service Representative to join our client in Rochdale. About the Role: As a Customer Service Representative, you will be the first point of contact for the valued customers. You’ll handle a variety of customer service tasks including responding to enquiries, processing orders, and ensuring a smooth and positive experience for every customer. Key Responsibilities: Manage inbound calls and emails, providing top-tier customer service Process orders and track deliveries Resolve customer queries in a timely and efficient manner Liaise with internal departments to ensure customer satisfaction Maintain accurate records in our CRM system Dealing with price quotations Chasing deliveries/Obtaining POD’s with carriers Requesting Uplifts with carriers Sending samples out to customers Liaising with the sales force & outside warehouse provider on a daily basisWhat We're Looking For: Previous customer service experience (FMCG sector experience is a bonus) Excellent communication and problem-solving skills Confident working independently and as part of a team Strong attention to detail and organisational skills Comfortable with hybrid working arrangementsWhy Join our Client? Flexible working hours to support work-life balance Hybrid model: 2 days in the office, 3 days from home Competitive salary with growth opportunities Generous holiday allowance: 28 days + bank holidays Friendly, supportive team environmentIf you have a background in customer service and want to be part of a company that values its people, we’d love to hear from you! 📩 Interested? Apply now Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy